intheOffice Cast

Bug Sweeping and Beyond: Cyber Security with Jon and G

In this episode, ITO Founder Jon and Gurpreet Thathy, also known as G, from Valkyrie, a security and investigations company, discuss various aspects of cyber and personal security. Valkyrie, established in 2009, offers services such as cyber security, technical investigations, human intelligence investigations, OSINT, surveillance, crisis response, and technical surveillance countermeasures (bug sweeping).
The conversation highlights the importance of both digital and physical security measures. G explains the process of bug sweeping, which aims to detect eavesdropping devices that are now easily accessible online. An example is provided where a bug was found in the office of a Chief Operations Officer, hidden in an extension plug emitting a radio signal. The discussion also covers penetration testing, which involves ethical hacking to identify vulnerabilities in electronic systems, and physical penetration testing, where the security of a building or residence is assessed by attempting to physically break in.
G emphasises the importance of cultural awareness in security, noting that people often overlook the security of their home environment compared to their workplace. This can lead to vulnerabilities, especially when guests or workers have access to the home network. The podcast also addresses misconceptions about VPNs, clarifying that while VPNs encrypt data to prevent man-in-the-middle attacks, they do not protect against compromised devices.
The episode concludes with recommendations for office managers or IT managers on how to start taking security more seriously. G suggests conducting a data audit to identify where data is stored and ensuring it is not unnecessarily duplicated across multiple locations. Additionally, G mentions the Cyber Essentials certification as a solid foundation for building robust security measures.Contact G: https://www.linkedin.com/in/gurpreetthathy/
Ten key technical points about cyber and personal security from the document: 
Bug Sweeping: This service protects the integrity of conversations by detecting eavesdropping devices, which are now easily accessible online. 
Penetration Testing: This involves ethical hacking to identify vulnerabilities in electronic systems, mimicking the actions of a malicious actor. 
Physical Penetration Testing: Similar to network penetration testing, this involves physically breaking into a building or residence to assess security vulnerabilities. 
Technical Surveillance Countermeasures: This includes bug sweeping to detect physical devices that could be used for eavesdropping. 
SIM Card and Microphone Detection: During a bug sweep, a plug emitting a radio signal was found to contain a SIM card and microphone, allowing remote eavesdropping. 
Reconnaissance on Infrastructure: When mimicking an attack, reconnaissance is conducted on the infrastructure to identify devices, vulnerabilities, and data that can be accessed. 
VPN Misconceptions: VPNs encrypt data to prevent man-in-the-middle attacks but do not protect against compromised devices. 
Cultural Awareness in Security: Emphasizing the importance of cultural awareness in security, such as locking computers and protecting Wi-Fi networks. 
Multi-Factor Authentication (MFA): MFA is crucial for security, despite initial resistance due to perceived inconvenience. 
Data Audit: Conducting a data audit to identify where data is stored and ensuring it is not unnecessarily duplicated across multiple location 
About Valkyrie
Valkyrie is a boutique security and investigations company specialising in safeguarding clients through comprehensive physical and digital security, cyber resilience, and expert crisis response. Their services include technical surveillance countermeasures (TSCM), cyber security, investigations, covert surveillance, physical and personal security, crisis response, security training, and physical penetration testing. Valkyrie works with individuals, companies, and government bodies, offering tailored solutions to address diverse security challenges. The company combines cutting-edge technology with proven field tactics to ensure unparalleled protection.Website: https://valkyrie.co.uk/
 

Compressed Hours: More is Less?

In this episode of intheOffice Cast hosts Adam and Jon discuss the concept of compressed hours and its implications on work-life balance, productivity and employee morale. They explore the government's new employment rights, including the right to request flexible working from day one, ending zero-hour contracts, and strengthening sick pay.
 
The hosts share their opinions on whether these changes should be legislated or left to businesses to decide. They also discuss the potential benefits and challenges of compressed hours, such as improved work-life balance, increased productivity, and cost savings. However, they caution that the long-term effects of such changes are still uncertain and may vary depending on the nature of the work and the industry.
Key Points:
The government has introduced new employment rights, including the right to request flexible working from day one.
Ending zero-hour contracts and strengthening sick pay are part of the new employment rights.
Compressed hours involve working the same number of hours over fewer days, potentially leading to a three-day weekend.
The hosts discuss the potential benefits of compressed hours, such as improved work-life balance and increased productivity.
They caution that the long-term effects of compressed hours are still uncertain.
The hosts question whether these changes should be legislated or left to businesses to decide.
They highlight the importance of flexibility in work arrangements.
The potential challenges of compressed hours include increased costs for employers and the need for careful management.
The hosts emphasise the need for businesses to understand their own productivity and how it is measured.
They discuss the importance of protecting the most vulnerable workers while ensuring that employment rights are balanced and practical.

Fractional CMO: Half the Time, Double the Impact! (Part 2)

In the part 2 of our podcast interview with Emma Rainey, a fractional Chief Marketing Officer (FCMO), Emma shares her insights and experiences in the marketing world. Emma discusses the role of a fractional CMO, emphasising the importance of strategic direction and the ability to translate business goals into actionable marketing plans. She highlights the balance between providing strategic advice and getting hands-on with operational tasks, which is crucial for building strong relationships and effective marketing strategies.
 
Emma also addresses common misconceptions about fractional CMOs, such as the expectation that they will handle all marketing tasks, including operational ones like writing emails. She stresses the importance of managing expectations with founders and CEOs to ensure that the value of a fractional CMO is understood and utilised effectively. Emma shares her experiences with the challenges of working part-time, including the need to stay updated with industry innovations and the importance of maintaining clear communication with the leadership team.
 
One of the key takeaways from Emma's discussion is the significance of storytelling in marketing. She explains that a strong value proposition and authentic storytelling can greatly enhance a company's connection with its audience. Emma also touches on the hurdles she has faced, such as managing expectations and ensuring that the marketing strategy aligns with the overall business goals.
Key Learnings:
The role of a fractional CMO involves both strategic direction and hands-on operational tasks.
Managing expectations with founders and CEOs is crucial for the effective utilisation of a fractional CMO.
Staying updated with industry innovations, such as AI tools, is essential for modern marketers.
Authentic storytelling and a strong value proposition are key to connecting with the audience.
Clear communication with the leadership team is vital for the success of a fractional CMO.
Contact Emma: https://www.linkedin.com/in/emmarainey/

Fractional CMO: Half the Time, Double the Impact! (Part 1)

In season 2, episode 3 (part 1 of 2) we interview Emma Rainey, a fractional Chief Marketing Officer (CMO), discussing her career journey and the concept of fractional marketing roles.
Emma shares her experience of transitioning from corporate marketing roles in large US IT and SaaS companies to working with smaller businesses after being made redundant. She highlights the flexibility and variety that fractional roles offer, allowing her to work part-time for multiple companies and provide senior marketing leadership on a part-time basis.
Emma explains that fractional CMOs are senior marketing professionals who work part-time for different companies, providing strategic input and leadership without the full-time cost. This arrangement is beneficial for smaller companies that need senior marketing expertise but cannot afford a full-time CMO. She also notes that larger companies sometimes use fractional CMOs to fill gaps in their marketing leadership.
The discussion touches on the challenges and benefits of fractional roles, including the need for clear communication and managing expectations with clients. Emma emphasizes the importance of being embedded in the company culture and maintaining a mindset of being a full member of the senior leadership team, even when working part-time.
 
The conversation also explores the impact of hybrid working environments, particularly in the context of post-COVID-19 changes. Emma observes that smaller companies are more likely to retain flexible working policies, while larger companies are becoming more rigid. She argues that forcing employees back to the office may not necessarily improve productivity and that a balance between office and remote work is essential.
Key Points:
Emma Rainey's transition from corporate marketing to fractional CMO roles.
The concept and benefits of fractional CMOs for smaller and larger companies.
Challenges and benefits of fractional marketing roles.
Importance of being embedded in company culture and senior leadership.
Impact of hybrid working environments and the need for flexibility.
LinkedIn: https://www.linkedin.com/in/emmarainey/

From Secretary to CEO: Hana Gray's Office Management Revolution

In this episode of intheOffice Cast, John Kent intheOffice's founder interviews Hana Gray, the founder and CEO of The Office Management Group. Hana shares her journey from being a branch secretary to establishing a consultancy and training business that supports and empowers office managers globally.
Hana discusses the misconceptions surrounding the office management role, emphasising that it is often undervalued and misunderstood. She explains that office managers handle a wide range of responsibilities, including facilities management, event management, culture, wellbeing, health and safety, reception, and remote working policies. This broad scope makes it challenging to educate others about the role's importance and complexity.
Hana also talks about the growth of her business, which started in July 2016. The Office Management Group offers various services, including a membership platform, events, an exhibition, awards, a podcast, group training courses, and one-to-one B2B consultancy. She highlights the importance of having an office manager in every office, especially as businesses grow and expand.
Throughout the episode, Hana shares anecdotes and insights from her career, including the challenges she faced and the support she received from her network. She emphasises the need for proper training and support for office managers, as well as the importance of recognising their contributions to the workplace.
The episode concludes with Hana reflecting on her journey and the mission of her business: to ensure that office managers are valued, supported, and empowered to excel in their roles.
Key points
10 key takeaways from this episode:
Hana Gray's Journey: Hana Gray, the founder and CEO of the Office Management Group, started her career as a branch secretary and eventually established a consultancy and training business to support office managers globally.
Misconceptions about Office Management: Office management roles are often undervalued and misunderstood, with many people not realising the broad scope of responsibilities that office managers handle.
Broad Scope of Responsibilities: Office managers are responsible for facilities management, event management, culture, wellbeing, health and safety, reception, and remote working policies, among other tasks.
Growth of the Office Management Group: The Office Management Group offers a membership platform, events, an exhibition, awards, a podcast, group training courses, and one-to-one B2B consultancy.
Importance of Office Managers: Having an office manager in every office is crucial, especially as businesses grow and expand.
Challenges Faced by Office Managers: Office managers often face challenges due to the broad and varied nature of their roles, making it difficult to educate others about their importance.
Support and Training: Proper training and support for office managers are essential to ensure they can excel in their roles.
Hana's Career Progression: Hana's career progression included roles at JP Morgan, RBS, and City Index, where she realised the lack of support and training for office managers.
Establishing the Business: Hana established the Office Management Group to address the gaps she observed in the industry and to ensure office managers receive the support they need.
Community and Networking: The Office Management Group has created a community for office managers to connect, share experiences, and support each other.
Hana Gray - biography:
Hana Gray is a dynamic leader and the founder of The Office Management Group, a consultancy dedicated to supporting office and administrative professionals globally. Her journey began with a strong belief in the vital role that office personnel play in the success of any business. This belief has driven her to create a platform that not only provides resources and training but also celebrates the contributions of these professionals.
Before founding The Office Management Group, Hana gained extensive experience in office management and administration, which equipped her with the insights needed to address the challenges faced by office professionals. Her work is characterised by a commitment to empowering these individuals through education, recognition, and community-building initiatives.

Ruck & ROI: Business Insights from a Rugby Maverick

Welcome to season two of intheOffice Cast.
In the first podcast of season 2, episode 1 features a conversation between Jon Kent and Andy Long, an ex-England rugby player and performance coach. Listen as he shares insights from his career in professional sports and his transition to coaching in business. One of Andy’s key strategies around mindset is the concept of ‘red to blue’, a framework to help teams and individuals create more predictable performance and outcomes, aimed at reducing and controlling the negative emotions in high performance situations.
Key Points:
Performance Management: Andy discusses the importance of performance management in both sports and business, emphasising the need for cohesive teamwork in hybrid working environments.
Background and Career: Andy shares his journey from being a professional rugby player to becoming a performance coach, highlighting his experiences and the lessons learned along the way.
Coaching Philosophy: Andy explains his coaching philosophy, which focuses on helping individuals and teams perform at their best by managing pressure and maintaining a positive mindset.
Red to Blue Head Concept: The podcast delves into the "Red to Blue" head concept, a tool used to manage mindset and attention under pressure, which is applicable in both sports and business.
Impact of Pressure: Andy discusses the impact of pressure on performance and the importance of being prepared for it, whether in sports competitions or business challenges.
Key Takeaways:
Mindset Management: The "Red to Blue" head concept is a valuable tool for managing mindset and attention under pressure, helping individuals perform better in high-stress situations.
Adaptability and Resilience: Andy's journey from professional sports to business coaching underscores the importance of adaptability and resilience in achieving high performance and overcoming challenges.
Andy Long Biography:
Andy Long has had an impressive and diverse career, transitioning from professional sports to business coaching.
From Rugby to Business Coaching
Andy Long began his professional rugby career in 1996, joining Bath Rugby as part of the first crop of academy professional rugby players. His career in rugby spanned 16-years, during which he experienced many highs and lows. Notably, he was capped for England in 1997 as a 20-year-old, making him the youngest post-war player in his position to achieve this. He also played for Bath Rugby and was part of the squad that won the Heineken Cup in 19983/4. Unfortunately, his rugby career was cut short in 2012 due to a neck injury.
Transition to Coaching
After retiring from rugby, Andy transitioned into coaching. He started coaching Bishop Stortford Rugby Club and also began working as a performance coach. Coaching had always been a passion for Andy, and he had been involved in coaching young players even during his rugby career. His coaching philosophy focuses on helping individuals and teams perform at their best by managing pressure and maintaining a positive mindset.
Business Coaching and Impact-2
Andy eventually moved into business coaching, leveraging his experience in sports to help individuals and teams in the corporate world. He worked with various technology companies, including Visa and IBM, and learned a great deal about project teams and the corporate environment10. In 2015 he founded his own business, Impact-2, which focuses on helping people perform at their best and feel at their best. Through Impact-2, Andy works with individuals, teams, and organisations across different industries, providing one-to-one coaching, team coaching, and helping to embed positive culture within organisations.
Key Concepts and Philosophy
One of the key concepts Andy uses in his coaching is the "Red to Blue" head concept, which helps individuals manage their mindset and attention under pressure. This concept is applicable in both sports and business and is part of Andy's broader coaching philosophy that emphasises the importance of mindset, structure and skillset in achieving high performance.
Andy Long's journey from professional rugby to business coaching underscores the importance of adaptability and resilience in achieving high performance and overcoming challenges. His diverse experiences and insights make him a valuable coach and mentor in both sports and business contexts.
Website: https://impact2.co.uk
LinkedIn: https://www.linkedin.com/in/andy-long-17369052/

ITO Special Guest: Dr Jeff Standridge (Part 2)

Welcome to part two of Adam Scorey’s interview with Dr. Jeff Standridge, an innovation consultant, investor, entrepreneur, author and educator from Arkansas, USA.
Jeff and Adam discuss Dr. Standridge's experience in helping organisations transform their culture, processes and products through innovation, as well as his insights on leadership, finance and mentorship for startups and entrepreneurs.
"Don't fall in love with the solution, fall in love with the problem you're trying to solve." Jeff Standridge
Jeff also shares some personal stories and anecdotes from his career, such as how he started his career as a respiratory therapist to becoming a global executive, how he learned to balance results and relationships, and how he became a mentor himself for many aspiring innovators.
The episode is full of valuable tips and advice for anyone who is interested in building a product, starting a company or leading a team in a changing and competitive environment.
Jon & Adam's thoughtsAs with Part 1, Jon and Adam follow up the recording with some thoughts and insights of their own.
10 takeaways from the podcast:
Innovation is planned change directed at more pleasant, efficient, or effective ways of doing things or doing things that substantially reduce the transaction cost of doing business.
Innovation consultants help organisations make their organisations better using the process of innovation or to create new products and services.
Change is central to innovation, but it can be difficult to do and takes a long time.
Coaching people through change can involve both people change and process change.
Don't fall in love with the solution, fall in love with the problem you're trying to solve.
Learn how to manage your own personal finances first so that you can then learn how to manage your business finances.
Get good at knowing what you don't know and finding and utilising mentors to help you fill the gaps.
Being intentional about what you do is more important than what you're actually intentional at
It's important to have consistency in going to bed and getting up. 
Everyone has a responsibility of owning their tendencies in results and relationships, discovering them, and then creating mechanisms around themselves to help them maintain that balance. 
Jeff's best selling books:
Creating Startup Junkies
Top Performers Field Guide
Reach Out to Jeff
LinkedIn

Behaviour Change in a Hybrid World with Paul Coates from FranklinCovey

Special Guest: Paul Coates, FranklinCovey
In the second of our podcasts with special guests, in this we interview Paul Coates, Head of Consultancy with one of the top leadership development and behaviour change companies in the world, FranklinCovey. You will have heard of the founding and best-selling business book that started it all 30-odd years ago: The 7 Habits of Highly Effective People.
Paul runs the consultancy team and is a leader at FranklinCovey, a global consultancy firm that focuses on leadership development, individual development, cultural inclusivity development and strategy execution.
The podcast discusses the importance of behaviour change and mindset in leadership, the challenges and opportunities of hybrid working, and the need for leaders to be intentional in creating a sense of belonging, strengthening communication and balancing accountability with flexibility.
What will you learn?
Definition and characteristics of a good leader: A good leader is someone who delivers results, takes effective actions, has a mindset of stewardship and trust, and leaves leaders behind. A good leader also chooses to be a leader and does not use the word "should" in their vocabulary. A good leader also knows what they don't know and hires people who can complement their strengths and weaknesses
The importance of behaviour change and mindset in leadership: Behaviour change and mindset are interrelated, as mindset drives behaviour, behaviour drives results and results reinforce mindset. Behaviour change is not achieved by reading a book, but by reflecting, absorbing, practicing and applying the content. Behaviour change also requires a shift in mindset from being efficient to being effective, from being a manager to being a leader, and from being self-centered to being others-centered
The challenges and opportunities of hybrid working: Hybrid working is a reality that is here to stay, and it poses both challenges and opportunities for leaders and organisations. Some of the challenges are maintaining trust, communication, culture and productivity in a dispersed and diverse workforce. Some of the opportunities are increasing flexibility, autonomy, engagement and innovation. Hybrid working also requires leaders to rethink the purpose and function of the office, and to balance accountability with flexibility
Ten Takeaways from Paul Coates:
Trust is a leadership skill that can be learned and is an economic driver that affects speed and cost in an organisation
Behaviour change is not achieved by reading a book, but by reflecting, absorbing, practicing and applying the content
Hybrid working poses both challenges and opportunities for leaders and organisations, and requires leaders to rethink the purpose and function of the office
A good leader delivers results, takes effective actions, has a mindset of stewardship and trust and leaves leaders behind
Mindset drives behaviour, behaviour drives results and results reinforce mindset
Hybrid working is here to stay, and most people want a hybrid model, but there are concerns about its impact on culture
Leadership is a skill that can be learned, and everyone can choose to be a leader
To maintain a consistent company culture in a hybrid setting, leaders need to be intentional about creating a sense of belonging, strengthening communication and balancing accountability with flexibility
With people, slow is fast and fast is slow, meaning that behaviour change takes time and cannot be achieved by flicking a switch
FranklinCovey is hosting live events focusing on growing managers to be able to deal with the hybrid workplace, covering topics such as adaptability, leading hybrid teams and navigating difficult conversations
FranklinCovey Live Events:
FranklinCovey run regular live events using Paul's team, one off the latest being 'Build The Middle'. You can find out more here: FC EVENTS